Creative Nepal Online.com
Frequently Asked Questions
How long does delivery take?
Delivery takes 1–2 working days inside Kathmandu Valley and 2–4 working days outside the valley.
Is your product 100% original?
Yes, all our products are 100% original and quality-checked. Customer satisfaction is our top priority.
Do you offer Cash on Delivery (COD)?
Yes, we provide Cash on Delivery service. You only pay after receiving the product.
How can I place an order?
You can place an order through our Facebook page, website, WhatsApp, or by phone call.
Do you have a return or exchange policy?
Yes, if the product is damaged or incorrect, you can return or exchange it within 3–7 days (terms and conditions apply).
How much is the delivery charge?
Delivery charges depend on your location. Exact details are shared at the time of order.
Can I change the size or color of the product?
Yes, size or color can be changed if stock is available. Please inform us before dispatch.
When is customer support available?
Our customer support team is available every day from 9:00 AM to 8:00 PM.
Do you offer bulk orders or wholesale prices?
Yes, special prices are available for bulk orders and resellers. Please contact us for details.
Can I cancel my order after confirmation?
Orders can be canceled before dispatch. Once dispatched, cancellation is not possible.